Domain Transfer & Refund Policy
At NameVortex, we are committed to providing a secure and transparent environment for the acquisition of premium digital assets. Due to the unique nature of domain names, our policy is designed to protect both the integrity of the asset and the security of the transaction.
1. Nature of Digital Assets
Domain names are unique, non-tangible digital assets that are permanently transferred via global registry systems. Once the transfer process to the buyer’s designated registrar or account has been initiated, the transaction is considered final and non-refundable.
2. Eligibility for Refunds
We provide a 100% money-back guarantee under the following condition only:
- If we fail to initiate the domain transfer process within 48 hours of payment confirmation due to a technical error on our part.
3. Delivery & Handling Time
- We strive to begin every transfer immediately upon payment verification.
- While many transfers (Internal Pushes) are completed within minutes, please allow a standard window of 24 hours to account for security protocols and registrar-specific processing times.
4. Buyer Responsibility
The buyer is responsible for providing accurate registrar information and account details (e.g., Auth Codes or Account Emails). NameVortex is not liable for delays caused by incorrect information provided by the buyer, though our support team will assist you until the transfer is successfully completed.